Refund Policy

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Top 1%.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Top 1%, accessible from https://www.top1.com.my
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Company Full Name: Billion Minds Sdn Bhd 

Business Registration Number: 201601023921 (1194860-D)

Email Address: [email protected]


Company Full Address: 

No.16, Jalan 5/91, Taman Shamelin Perkasa, 56100 Kuala Lumpur, Selangor.


(e) Terms of Use & Privacy Policy

01. Introduction

In compliance with the Personal Data Protection Act 2010 (“the Act”) and its regulations, this notice is issued to all our valued clients and/ or prospective clients. This Notice will inform you of your rights with regards to your personal data that has been and/ or will be, collected and processed by us.

 

02. Collection of personal data

We have collected and will collect your personal data to be processed by us and/ or on your behalf in the course of your present or future dealings with Top 1%, its subsidiary (ies), its associated company (ies) (“we”, “our”, “us” or “Company”). Your personal data enables us to achieve the “Purpose” herein that is in connection with our business.

 

03. Description of personal data

a) Name;b) Identity Card no;c) Gender;d) Email addresse) Mobile phone no.f) Passport no;g) IP address;h) Images (still/recording)i) Sensitive personal data; and anyj) Personally Identifiable Information (PII) defined by international privacy laws or standards

 

04. Purposes for collection of personal data

Top 1% will use clients’ personal data for the following purposes including but not limited to:

  • Customer payment processing
  • Marketing purposes
  • Account creation for Customer

 

05. Sources of personal data

Top 1% may obtain clients’ personal data from the following sources including but not limited to application forms, website, business cards, etc.

 

06. Disclosure of personal data

We may disclose client’s personal data to other subsidiaries within our group. These subsidiaries will treat. client’s personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor”). We take every measure to provide a comparable level of protection for personal data) should the information be processed by a Vendor. Top 1% is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

 

07. Security of personal data

Top 1% uses strict procedures and security features to prevent unauthorised access wherever possible. Personal data provided to Top 1% via our website or via any Applications, online credit card transactions are protected during transit using encryption such as Transport Layer Security (TLS). When personal data is stored by Top 1%,  we use computer systems with limited access housed in facilities using physical security measures. Data stored in cloud services is in encrypted form including when we utilize third-party storage. The level of security of personal data which kept in a non-electronic environment are also treated with strict procedures and means.

 

08. Use of Cookies

The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide Top 1% with data on the effectiveness of its engagements and promotions. The Cookies used by the Website not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

 

09. Transfer of Personal Data

We are very serious about providing a comparable level of protection for personal data should the information be processed or used outside Malaysia by our vendors or experts.

 

10. Marketing and promotional purposes

Upon subscribing to our services, you will be receiving marketing and/or promotional emails or calls from us, which includes monthly promotions and information on future events. If you do not wish to receive any promotional news or calls please click the “unsubscribe” link at the bottom of the email and you will be excluded from our newsletters and contacts.

 

11. Data subject’s obligations

It is necessary for Top 1% to collect and to retain clients’ personal data, Therefore, it’s also obligatory for clients to supply personal data to us in the most accurate manner. If clients do not provide us with personal data, Top 1% are unable to, process personal data on clients’ behalf, for the Purpose stated in clause 4 herein, or effectively render our services to clients, and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.

 

12. The rights of data subject

a) To request access to personal data

Clients have the right to request for access to personal data processed by us on with reasonable notice. Access, requests can be made through online by filling up the Data Access Request Form or you can walk in to our office.

b) To request correction of personal data

Clients have the rights to request for correction and/or update of your personal data that is inaccurate, incomplete or outdated. Correction requests can be made online by filling up the Data Correction Request Form or you can walk in to our office.

c) To limit processing of your personal data

Clients are entitled to limit our processing of personal data by expressly withdrawing the consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

 

13. Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis. Kindly view our privacy notice on the website, www.top1.com.my

 

14. Acknowledgment and Consent

By communicating, engaging with Top 1% or use the Company’s products and services, you acknowledge that you have read and understood this Notice and agree and consent to the use, processing, disclosure and transfer of your personal data by Top 1% as described in this Notice. Any email Top 1% sends to you will contain an automated unsubscribe link so that you can opt-out of the mailing list. You can also withdraw your consent by written notice or fill in the form on the website.

 

15. Inquiries and complaints

Should you require further information about the personal data we hold or the way in which your information is being collected or used which are not answered by this Privacy Notice please contact or write to us at [email protected]

or call us at contact Number: 012-3312918

TOP 1% 合作夥伴

Brad Lea

Frank Kern

Dan Lok

Shane Mun

Cody Hong

Mike Dillard

Spark Liang

Natasha Takahashi

Pemni Tan

David Justin